| Topic | Description |
|---|---|
| Pre-Membership Education Seminar | A one day orientation of what is a cooperative; the different types of coops, its history, philosophy, principles and values. It discusses the organizational structure, roles, as well as, the duties and responsibilities of the board of directors, committee officers, management and the general membership or assembly. |
| Education Committee Training Workshop | Aptly describe as the soul of the coop movement, it describes the important role of the committee, as the one that breathes life and gives meaning to all its activities. It equips the participants the necessary knowledge, attitudes and skills in fulfilling the 5th principle of the international cooperative alliance, “continuous education, training and information. |
| Effective Directors Training Workshop | One of the most important bodies in the cooperative. In their hands lies the future of their organization by providing the direction and leadership of the cooperative. It equips the participants the basic knowledge, attitudes and skills of a board of director, as well as, the principles, process and abuses of coop governance. |
| Committee Officers Training Workshop | Dubbed as the constitutional officers of the cooperative, this training workshop explores the different roles, duties and responsibilities of the different committees, namely: supervisory and audit, education, credit, election, and now, the mediation and ethics committee. It discusses how their functions overlap and complements each other, at the same time confines and limits their powers. |
| Branch Managers Training Workshop | Applies to cooperatives which have branches or about to establish one. This training was brought about by the expansion of coops in other places outside of their area of business operation, in their desire to serve its members. It prepares and equips the participants the basics of coop planning, leading, organizing, and controlling, as well as, the dynamics of managing a coop branch. |
| Loan Officers Training Workshop | Loan officers assist the management in one of its major services; extending loans to its members. The problem on delinquency starts from the first day a member applies for a loan in the cooperative. This training provides the participants the basic knowledge of loan cycle; right questions to ask from the borrowers; documents to check; and provide the borrowers some basic financial counseling. |
| Supervisors Training Workshop | This workshop is designed for cooperatives which have branches and numerous personnel. Supervisors are the hands, feet, eyes and ears of management. They assist the managers and branch managers in administration and managing the human resources of the coop. This training equips the participants how to become an effective supervisor by properly implementing the policies, rules and regulations of the coop. It also teaches them the art of handling and taking care of the staff and employees of the cooperative. |
| Election Committee Training Workshop | Traditionally labeled as a committee which functions only during general assembly meetings, this training re orients the participants the roles, duties and responsibilities of election committee in governing a cooperative. It also expands their perspective on how to take a more active and not just passive role in the coop; by helping recruit and select qualified and competent leaders, encouraging the members to run during election, and prepare the coop in succession planning. |
| Supervisory & Audit Committee Training | One of the most significant committees whose mandate not only springs from the general assembly but from the code itself. Its entire function is summed up in this sentence: to safeguard the assets of the cooperative. This training workshop aims to equip the participants the basic knowledge, attitudes and skills of an effective SUPCOM member. Specifically, it encourages the participants to adopt a uniform and standard audit report format, as well as, recommends measures on proper internal control and sound financial management in the cooperative. |
| Credit Committee Training Workshop | While extending of credit or loans is the major service of the coop, this committee has the final say on who can avail of the credit and how much. It serves as the buffer in the organization, particularly, if the applicant happens to be a director, officer, manager or employee of the coop. The training provides the participants the necessary attitudes and values on how to be an effective CRECOM member. Likewise, it also teaches the participants the innovative process and dynamics of credit and collection management. |
| Mediation & Ethics Committee Training Workshop | Brought about by the recent enactment of the new cooperative code of 2008, RA 9520, the new law mandates all cooperatives to create a mediation committee within the organization purposely to handle interpersonal and intra personal conflicts and animosities. This training orients the participants the nature and anatomy of conflicts; provides them the right procedure and skills on how to resolve; with a view to minimize, if not, altogether eliminate conflicts brought before the Cooperative Development Authority. |
| Staff Development Seminar | Most of the trainings and seminars in the coop sector are participated by the directors, officers and managers being the decision makers in the organization. With the exception of dynamic coops, there is no comprehensive and strategic staff development seminar designed by coops among their staff and employees. Yet, it is the staff and employees who serve day in and day out all the members. This seminar equips the participants, not only new skills and knowledge but also imparts and assures their individual personal development, to the end, that they become better employees. |
| Collection Strategies & Techniques Seminar | Delinquency, being a perennial problem most cooperatives encounter, this seminar attempts to approach it in a new way. It treats delinquency as a responsibility not only of the collectors, but everybody’s responsibility; namely, directors, officers, and management and staff, etc. It equips the participants innovative ways of collection management and techniques by starting to remedy the situation right from the start of loan application by the debtor. |
| Market Development Officer Seminar Workshop | Attracting new members and introducing new coop products and services just don’t happen if we sit in the fence, the coops need to be active and aggressive in pushing for the products and services to the members; they need to go out and meet the members where they are at: the market. This seminar equips the participants, among others, market analysis, market segmentation, and to design products and services based on the actual needs of the members. |
| Human Resources Officer Seminar Workshop | Human resource management is a creation of the corporations. Yet, more and more organizations are realizing the importance of human resources as the greatest of all assets, including cooperatives. This seminar aims purposely to take care of our staff and employees. It equips the participants basic knowledge, attitudes and skills on how to become an effective human resource officer and eventually, to install the appropriate systems and procedures in the cooperative. |
| Coop Trainers Training Workshop | If continuous education, training and information is a revered coop principle, we need to train and develop our internal trainers and facilitators. While there are knowledgeable people in the coops, very few know how to train and pass on their knowledge and skills to others. Trainers Training tries to remedy this situation by enabling the participants, creative teaching methodologies and techniques, particularly, adult principles of learning, to the end that they become effective trainers. |
| Cashiers Training Workshop | The advances in technology, coupled with the rash of robbery and fraud both from the inside and outside, have brought the role of the cashiers in the center stage. Coops need to improve their internal security as an effective precaution. This seminar workshop, trains the cashiers how to detect fraud, spot counterfeit currency, and adopt new security measures to safeguard the money of the members. |
| Tellers Training Workshop | They represent the cooperative, being at the frontline of business operations. Whatever, mistakes and social gaffes they commit during the course of business reflects the image and credibility of the cooperative as a distinct sector. This training workshop assures that all coop transactions are carried out in a competent and professional manner, particularly, in the area of good customer service. It also teaches the participants how to manage quality customer service by adapting customer service standards in the cooperative. |
| Effective Secretarial Skills Seminar | They reinforce and complement the tellers in representing the coop to the public. They represent the manager by being in the office all the time, particularly, when the manager is on field. Their customer service must exceed the expectations of the members, directors and officers. This seminar workshop provides them the necessary knowledge, attitudes and skills on how to become an effective secretary. Specifically, by knowing how to serve the members at all times, by identifying and providing for their needs, and ensuring that they continue to patronize the coop products and services. |
| Topic | Description | Target Pax | Days |
|---|---|---|---|
| 1. Team Building | Now classified as a core skill, the seminar workshop teaches the participants the basic knowledge, attitudes and skills in team working and how to be a good team player, thereby improving the interpersonal relationship between and among the management and employees. | Management and staff, rank and file | 1 to 2 Days format |
| 2. Quality Customer Service | The seminar turns upside down the traditional view regarding the impact of customers in relation to the business, and places the customers on top of everything. It teaches the two important dimensions of service: procedural and personal dimensions, which are both critical to the success of the organization. | Front liners, and secretaries, sales people, receptionists, waiters, etc. | 1 Day |
| 3. Customer Relationship Management | A sequel to Quality Customer Service. The seminar highlights the need to adapt a system and procedure in handling and managing difficult customers. It aims to encourage the customers to patronize their own products and services. | Supervisors, Managers, front liners, etc. | 2 Days |
| 4. Strategic & Business Planning | This Planning workshop is strongly recommended for business establishments which have no written vision and mission statements. Said workshop enables the management to project the future direction of their organization 3 to 5 years ahead. The output is a document detailing the objectives, key result areas, performance indicators, strategies, action program, tasks and activities and budget, etc. | Management, Proprietors/Owners | 2 Days |
| 5. Facilitating Skills Seminar | As a Learner-Centered approach, the seminar workshop departs from the Teacher-Centered approach in training the participants, It enables and draws out the best of people, Likewise, it engages the participants with adult learning principles and conditions of learning. | Trainors, and Facilitators, Teachers, etc. | 2 Days |
| 6. Presentation Skills Seminar | This seminar workshop is founded on the idea that no matter how intelligent the person is if he does not know how to express his idea he will not be effective in his job. The workshop highlights the presentor’s vocal variety, facial expression, gestures and delivery skill, etc. particularly, on group presentations. | Managers, salesperson, facilitators, trainers, etc. | 1 Day |
| 7. Communication & Interpersonal Skill | The seminar teaches the nature, implications and dynamics of communication as the number organizational competency. Alongside, communication skill is the interpersonal skills needed in order to be effective in the workplace. | Management and Staff, Rank and File, Employees | 2 Days |
| 8. Time Management Seminar | The seminar equips the participants on how to manage their time and priorities in life. It teaches them the 4th Generation type of management which is to manage the 4 important aspects of life, namely: physical, mental, social/emotional and spiritual, etc. | Managers, Supervisors, Department heads, etc. | 1 Day |
| 9.Coaching & Mentoring Skills | This module teaches one of the most neglected aspects of leadership which is coaching and mentoring. It also distinguishes coaching and mentoring from counseling. The purpose of said skill is to enable or bring the worker into peak performance. The seminar ends with drafting a simple mentoring program for the organization to adapt. | Managers, Supervisors, rank and file. | 2 Days |
| 10. Leadership trainings and Seminars | This is a generic description of the seminar. The principles, attitudes and skills of leadership are the s rrespective of the organization one belongs, what is crucial is how do you apply those knowledge, principles and skills to the people in your unit, department or organization. | Managers, Department Heads, Supervisors, etc. | 2 Days (per course) |
| 11.Management Seminars | The seminar includes both basic and advance courses. It discusses the terminologies, concepts, nature, scope, types of management and trends in management styles. It explores the top 10 global management models used by great companies. Finally, it teaches the participants how to apply said styles in their organization. | Managers, Department Heads, Supervisors, 2nd Liners, etc. | 2 Days (per course) |
| 12.Supervisory Skills Seminar | This training workshop equips the supervisors - the “foot soldiers” of the managers- how to handle people; manage resources; provide feedback and implements the policies procedures, and program of action of management. | Supervisors | 2 Days |
| 13.Human Resource Management & Development Seminar | The seminar provides an overview of the nature, scope and evolution of Human resource. It distinguishes and delineates the respective boundaries of HRM and HRD. It explores the critical areas of HRM and how it can be leverage in the organization. Finally, it includes some current or emerging trends in the Human Resources. | HR Managers, Officers, Training Directors, Trainors, and Facilitators | 2 Days |
| 14.Emotional Literacy Seminar | Founded on the proposition that IQ (Intelligent Quotient) is not enough to make you successful in your career, this seminar teaches the participants some basic knowledge, attitudes and skills on how to deal with their emotions and feelings, with the end in view to develop and strengthen their interpersonal relationship in the organization. | Rank and File, Staff and Employees, etc | 2 Days |
| 15.Stress Management Seminar | This seminar is designed for busy professionals in order to prevent them from being “burn out” in their jobs. It defines stress, identifies its sources; indicators; suggests practical ways of managing stress; and tips on living a healthy lifestyle. | Working professionals, Single working mothers, etc. | 1 Day |
| 16.Personality Development Seminar | As distinguished from Personal development, this seminar workshop explores the different types of personalities; identifies its strengths and weaknesses and how to leverage your personality type and make it wok for your career goals. | Management and Staff; Rank and File Employees, etc. | 1 Day |
| 17. Values Formation | This seminar workshop is great for companies which want to establish and promote the culture of their organization. It’s founded on the principle that no matter how talented the employees are if their values system is bad or is so materialistic, or inconsistent with what the company stands for, management will always end up fixing and managing personal problems. | Management and Staff | 1 or 2 Days format |
| 18. Managing Change | This seminar workshop is designed for workers whose company is undergoing through a process of downsizing, retrenching, streamlining its operation due to duplication of functions, promotion, transfer or reassignment of job locations, etc. It prepares the workers on what to expect and manage the corresponding change that may come about. | Rank & File | 1 Day |
| 19. Project Management | This seminar workshop is designed for project implementors, sub-contractors, i.e. govt. agencies, LGU’s NGO’s, PO’s etc. It equips the participants some basic principles, attitudes and skills in handling and managing projects. Likewise, it prepares them on dynamics on managing a project, dealing with the funders and LGU’s, creating a dynamic project team, tapping the resources of the community, monitoring the project and bringing the same to its successful conclusion. | Project Implementors, Project Coordinators, Project Team Leaders,... | 2 Days |
| 20. Credit Investigation & Collateral Appraisal | Designed for Lending agencies and financing business, this hands-on type of seminar teaches the participants the process; steps in credit cycle; and dynamics of credit investigation, as well as, making a sound estimate in appraising collateral properties, i.e. lands, building, house, motor vehicles, equipments and other real estate properties. | Credit Investigators, Loan Officers, Managers | 2 Days |